If you have checked the sticker, the menu, and the app, and still cannot locate the number, check these common pitfalls:
or renewing your subscription. This number is a unique 17-digit identifier that distinguishes your specific device from others. 1. Check the Physical Decoder Unit
If you also need your Smart Card Number , it is an 11-digit number located on the back of the physical smart card (under the barcode) or on the same sticker as the serial number.
If you are trying to link your decoder to the StarTimes ON app , you typically only need the of this serial number. Where to Look
The most direct way to find your serial number (S/N) is by looking at the physical hardware:
Choose or Decoder Information to view detailed device stats, including the serial and smart card numbers.