The book serves as a guide to emotional intelligence in conflict. It teaches that while you cannot control the "Devil," you can control your own reactions. By stepping back and analyzing the situation strategically, you can overcome the urge to fight out of pure anger.
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See full PDF downloadDownload PDF. -1 Robert Mnookin Director del Programa de Negociación de Harvard Academia.edu CapÃtulos 1 a 4 de "Negociando con el Diablo" - Studocu The book serves as a guide to emotional