Portal Itbi.ac.id May 2026

| Issue | Probable Cause | Solution | | :--- | :--- | :--- | | | Caps Lock on, wrong birth date format, or password expired. | Use the "Forgot Password" feature. Check that your birth date uses DDMMYYYY (no slashes). | | White screen after login | Browser cache or session timeout. | Clear browser cache (Settings > Privacy > Clear browsing data). Try incognito mode. | | Cannot add courses in KRS | Registration period closed or you have a financial hold (blokir akademik). | Check "Info Keuangan." Pay outstanding bills or contact the BAU (Biro Administrasi Umum). | | Grades not showing | Lecturer has not submitted, or the grading period is not over. | Wait 3-5 days after the exam. If still absent, email the academic department. | | Portal loads slowly | High traffic (especially during KRS week). | Try accessing between 1:00 AM and 5:00 AM WIB. Use a wired internet connection. |

Website Utama Kampus ITB Indonesia, www.itbi.ac.id. PORTAL. PORTAL MAHASISWA. Kelola KRS - KHS Online Mahasiswa ITB Indonesia Institut Teknologi dan Bisnis Indonesia portal itbi.ac.id