If you need to contact Samsung regarding your device, warranty, or support services, you can use the following address:

If you bought your Samsung through a carrier (e.g., Vodafone, Three, Eir), return the device to their retail store. They have their own IMEI tracking systems and will not use PO Box 12987.

: Identifies the specific hardware version (e.g., SM-S928B for an S24 Ultra).

: Its presence on a device's chassis or packaging signifies that the product meets EU compliance standards.

When you send your phone to , the IMEI is your device’s的唯一 identifier. Here is exactly how Samsung uses it:

: Samsung explicitly states that this address is for correspondence only . Do not send physical products for repair or return to this PO Box; instead, use the Samsung Ireland Support Page to find authorized service centers.